Products

• One year extra guarantee!
• DO you have second-hand items?
• DO you have spare parts?
• DO you have a showroom?
• How DO I check a product's availability?
• DO you have technical information about products?
• See all 8 articles

Orders and Payments

• How DO I pay?
• Can I cancel or change my order?
• Where can I find your banking details?
• Why did my credit card payment fail, even though I entered all the data? What can I do?
• How DO I place an order?
• Can I get a proforma invoice?
• See all 10 articles

Shipping and delivery

• When can I expect delivery?
• My order is marked as delivered, but I have not received it
• DO you have an express delivery service?
• Which countries do you ship to?
• How DO you pack and ship my order?
• Can I pick up the goods myself?
• See all 9 articles

Advice and information

• My Orders: everything you need in one link
• Sorry but I forgot my password!
• I'm a private customer, can I also buy from you?
• But DO I need a customer account to make an order?
• How to contact us?
• What are the guidelines for submitting product reviews on this platform?
• See all 10 articles

Returns and complaints

• How do I return my product for a refund?
• How do I exchange my item?
• Service hub: Returns, Exchanges, and Repairs
• How do I repair my item?
• My order arrived incomplete, what DO I DO?
• My item arrived damaged, what DO I DO?
• See all 7 articles

Newsletter

• Help! My discount code doesn't work
• I want to unsubscribe from the newsletter!
• DO you have a newsletter?

Data Protection

• Will my data be passed on to third parties?
• Is my data safe?
• Where DOes my data go?

Troubleshooting guides

Sport and Health

• EX10250270 - UNI_LADDER_SUPPORT_42 - Pool ladder installation kit - Stainless steel - 2 Ladder end pieces
• EX10250269 - UNI_POOL_LADDER_1600 - Pool ladder - 3 Steps
• EX10250268 - UNI_POOL_LADDER_1820 - Pool ladder - 4 Steps
• EX10250267 - UNI_POOL_LADDER_1570 - Pool ladder - 4 Steps - Narrow stile bow
• EX10250266 - UNI_POOL_LADDER_1320 - Pool ladder - 3 Steps - Narrow stile bow
• EX10250374 - UNI_TRAMPOLINE_03 - Kid's Trampoline - with safety net - 140 cm - 50 kg - blue
• See all 15 articles

Industrial equipment

• EX10250608 - UNI_SHED_01 - Metal Tool Shed - 145 x 86 x 135 cm
• Borehole pump recommendation (Borehole pump list)
• EX10031278 - SBS-LI-8N - Laboratory incubator
• EX10062059 - MSW-SPP43-075-50 - Submersible Pump - 4 m³/h - 1000 W - stainless steel
• EX10062058 - MSW-SPP32-025-50 - Submersible Pump - 3.8 m³/h - 330 W - stainless steel
• EX10062057 - MSW-SPP32-037-50 - Submersible Pump - 3.8 m³/h - 500 W - stainless steel
• See all 76 articles

Professional tools

• EX10260017 - STAR_MCAB_06 - Metal Storage Locker - 4 compartments - grey
• EX10260395 - STAR_MCAB_49 - Metal Locker
• EX10260394 - STAR_MCAB_48 - Metal Locker
• EX10260392 - STAR_MCAB_46 - Metal Locker
• EX10260391 - STAR_MCAB_45 - Metal Locker
• EX10260390 - STAR_MCAB_44 - Metal Locker
• See all 123 articles

Catering equipment

• Trouble Shooting - EX10250720 - UNI_SR_02 - Sauna
• Trouble Shooting - EX10250719 - UNI_SR_01 - Sauna
• Trouble Shooting - EX10250716 - UNI_IS_05 - Infrared Sauna Room
• Trouble Shooting - EX10250715 - UNI_IS_04 - Infrared Sauna Room
• Trouble Shooting - EX10250714 - UNI_IS_02 - Infrared Sauna Room
• Trouble Shooting - EX10250713 - UNI_IS_01 - Infrared Cabin - 5 full spectrum radiators - 2 people - 2100 W - 15 - 65 °C
• See all 69 articles