Does your article no longer work? Do you need to replace a part that broke during transport? Or do you need a repair? All this can be easily requested on our claim portal “Service hub”.
The “Service hub” is dedicated to any product-related complaint and allows us to provide a quicker solution for your claim, minimising waiting time and e-mail use.
How do I report my claim?
- Click here to open the “Service hub”.
- Enter invoice number and postal code to find your order.
- Select the relevant item and describe the issue in detail, attaching pictures and videos, if this is useful, to help us better understand.
- One of our experts will review your case and inform you of the next steps via e-mail, within two working days at the latest.