In a perfect world, we receive your online payment immediately. If you have received your order confirmation then you know it's a perfect world.
When choosing to pay via bank transfer, we will send you an order confirmation via email which includes the relevant account details for the payment. Please note that a bank transfer can take up to 3 working days to reach us.
It's been three days and you're still waiting? Let us know and we will DO what it takes to sort it out fast.
Do you need your invoice or the tracking information of your order? If your order was placed after the 29th of May, you can find them on "My Order"!
Click on "My Order", enter the email address you used to place the order and confirm.
You'll receive an email with a link that will redirect you to our self-service page.
The page works only if an order was already placed.
Please check your spam folder as well, the e-mail may have ended up there.