Trouble Shooting Guide
Trouble shooting guide and returns procedure.
We are focusing to avoid returns machines to our service!!!
| Problem | Possible cause | Action | Response CC |
| No heating | Broken heat element. |
Refund to customer Disposal on customer side only when picture or video provided. Do not send to service! |
Accept claim / refund or new device.
|
| Vibrating head (used) | When used–reason is built-up burnet sugar. | Clean head according to user manual |
Do not accept claim.
|
| Vibrating head (new) | Need photo – if rarely used |
Accept claim / refund or new device. Only when picture or video provided. Do not send to service! |
Maintenance guide
Cleaning Tips to Reduce Burnt and Vibration Issues
A: When finishing the operation, slowly pour a small amount of water onto the spinning head before switching it off to prevent burnt sugar residue.
B: Submerge the spinning head in hot water after each use or if vibration becomes extremely severe to remove built-up sugar.
C: Clean sugar residue from the rest of the surfaces with a hot, damp cloth.